The Effect of September 11th on the Immigration Policy Essay Example

The Effect of September 11th on the Immigration Policy Essay The United States has long been known for the immigrants who flee to its shores to build a new life. Some are escaping tyranny; others are leaving dismal livings conditions and extreme poverty. Whatever the reason, the United States has been a refuge for hundreds of years to almost every nationality in the world. When terrorism took the twin towers down and thousands of lives with it, everything changed.This is an issue that I feel is very important in regards to American culture as we know it. The fact that most of the United States is made up of people who, in one generation or another, came here from another country makes us the â€Å"melting pot† of the world. That open door policy is now being threatened due to certain groups who would jeopardize human life in pursuit of power. This is an issue that affects all people in one way or another and this includes those who are US citizens.Immigration has always been an issue within the United States. The Immigration and Natural ization Service (INS) has been under constant criticism for either being too harsh or being too lenient, depending on the issue. Laws are always changing and there are calls for amnesty. Illegal aliens sneaking across the border is not a new issue and many risk their lives to get into the US, only to be deported and try again.When the September 11th attack occurred, it took everyone by surprise. It was not just that the attack happened on US soil; it was that we had allowed these terrorists to enter the country for educational purposes. These were not the shabby people the media shown sneaking over the border. These were English speaking, average looking, college kids who said they wanted a better education than was offered in their native country.The cry for reform of the current immigration policies was immediate. Suddenly people saw terrorists everywhere and violence escalated based on ethnicity. While some laws were passed to protect the American citizens, others had to be passe d to protect those immigrants who were in the country simply to make a better life.Some immigration policy changes have already been implemented while others are yet to be realized, but the changes continue to be proposed as each new fear or threat possibility arises.One of the major changes in US immigration policy has been in regards to foreign students and visitors to the United States. This new rule, effective once it is published in the Federal Register, effects students who want to study in the US, travelers coming to the States for pleasure or business and person who have ordered deported.Students must have confirmation that they have been accepted into a US school before entering the country. Anyone already in the country cannot apply to attend unless they first return to their native country and apply from there.Tourists and business travelers will be limited to 30 days in the country or the predefined amount of time needed to finish their trip. The maximum extended stay wo uld be shortened from one year to six months, with extensions given only under very specific and limited conditions.Anyone ordered deported or removed from the US must surrender within 30 days or forfeit any right to appeals or sanctuary.In addition, schools reporting requirements have changed as well.Another change was using Florida as a testing ground to allow police to detain people for immigration violations. In the past, this was left up to federal agents. If the testing is successful, other states will follow Florida’s lead.Schools will be required to use the Student and Exchange Visitor Information System (SEVIS) to issue documents to foreign students and report information to the INS. SEVIS is an internet-based system that lets the government, and schools exchange information about foreign students and their dependents.The new regulations will require schools to report the following information to the INS:1. A students enrollment or failure to enroll at the school;2. The start date of the students next term or session;3. A student dropping below a full course of study without authorization;4. Any other failure to maintain status or complete the program;5. A change of the students or dependents legal name or address;6. Any disciplinary action taken by the school against the student as a result of the student being convicted of a crime; and7. A students graduation prior to the listed program end date.The preliminary enrollment period to enable INS approved schools to begin using SEVIS to accept foreign students began on July 1, 2002. (Wipf, 2007)Two groups who are very upset with many of the immigration changes are the Filipinos and the Mexicans. Both groups have a history of migrating to the US in search of work and a better life for themselves and their families.For the Mexicans Sept 11th means that the focus that was on gaining amnesty for the current illegal Mexican immigrants is now on the prevention of terrorist cells entering the country. T hepossibility of working visa programs for the unskilled Mexican worker has been abandoned in favor of heightened security of the borders.;245i would allow illegal aliens to upgrade their status to permanent resident if they had a sponsor.   Congress added the amendment to its border security bill but the Senate removed it. It has not been reinstated at this time. The Filipino community is, along with the Mexican community, one of the groups who use sponsorship to enter the United States and gain residency.Both groups are very family oriented and this increases the already overwhelming task of bringing family members to the US.International tracking systems have also been discussed such as national identification cards and/or fingerprints. This would make it virtually impossible to create a fake identity or obtain immigrant status through deceptive means. This, of course, would have no affect on the illegal aliens.One of the changes with a more wide spread effect is the cancellati on of the J-visa waiver for physicians. Foreign students who come to the U.S. for medical training are required to go back to their home countries for 2 years before they can return to the U.S. The J waiver program for physicians made it possible for them to stay if they would agree to work in medically underserved areas, obtain such an offer and got appropriate government sponsorship. (Wipf, 2002) This affects not only the doctors themselves but the areas that desperately need doctors and medical treatment.The biggest change is the reformation of INS into another agency with two separate departments. The main agency is the Agency for Immigration Affairs and is under the Department of Justice. The two bureaus are the Bureau of Immigration Services and Adjudications, which would take over all immigration applications/processing and status/record keeping functions and The Bureau of Immigration Enforcement, who would handle control and;prosecution of immigration violations and legal ma tters. Critics feel that this was more a rearrangement than a reform but it has not had time to prove or disprove its worth.Immigrants of all nationalities are finding it harder to not only enter the country but to stay. This is includes those ethnic groups who are not of Middle Eastern descent. After September 11th almost all immigrants were under suspicion by the citizens of the United States.Anyone coming from the Middle East or of Middle Eastern descent was subjected to more severe prejudices and accusations. The media has been full of the reports of Middle Eastern men being asked to get off airplanes because the flight crew and other passengers are afraid of them. These men, in particular, are being singled out for baggage and body searches. State and local police are stopping and questioning swarthy-appearing men as never before.There has been a new rash of hate crimes against Arabs, Muslims, Sikhs, or anyone thought by the uninformed vigilante to be a potential terrorist or s ympathizer. For example, there are reports in New York City of attacks on Yemeni-owned delis, the shooting of a Sikh cabdriver, and assaults of Arabs and Pakistanis on subways and on the street. Police are discovering a disproportionately high number of such incidents since September 11th, and not only in New York. (Dean, 2001)Revalidation for nationals with legal visitor status from Iraq, Iran, Syria, Libya, Sudan, North Korea and Cuba may not be automatic anymore. They also are unable to apply for a new visa while abroad. Instead they must return to their home country and apply from there. Many people of Arab, Muslim and South Asian descent have been detained for little or no reason. Arrests of these groups increased dramatically due to a zero tolerance for even minor infractions.;;The President has stated that tougher border patrols are not the answer. He is suggesting a temporary work program that will allow lawful employment for people wanting to enter the United States for wor k purposes.The condition for the temporary work program would be:The program must be truly temporaryAmerican workers must be given priority over temporary workersParticipation should fluctuate with market conditionsThese are ideas that may help ease the burden of border patrol and national guards but they do not address the issue of the thousands of illegal and current legal aliens in the United States. They also do nothing to address the issue of racial profiling, hate crimes or jeopardized civil liberties by the citizens of Middle Eastern descent.The men who suicide bombed the twin towers were of Middle Eastern origin and had come to this country under false pretenses. It becomes a complex process as to who is a threat and who is not. Do we use the ethnic approach and assume anyone from a suspect country has an ulterior motive? Or do we assume that anyone clean cut and studious is automatically not a suspect for terrorism?The President also has ideas on how to screen the future ci tizens already residing in our country.A Rational Middle Ground Between A Program Of Mass Deportation And A Program Of Automatic Amnesty.   It is neither wise nor realistic to round up and deport millions of illegal;;immigrants in the United States. But there should be no automatic path to citizenship.   The President supports a rational middle ground founded on the following basic tenets: ·Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   No Amnesty.   Workers who have entered the country illegally and workers who have overstayed their visas must pay a substantial penalty for their illegal conduct. ·Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   In Addition To Paying A Meaningful Penalty, Undocumented Workers Must Learn English, Pay Their Taxes, Pass A Background Check, And Hold A Job For A Number Of Years Before They Will Be Eligible To Be Considered For Legalized Status. ·Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Any Undocumented Worker Seeking Citizenship Must Go To The Back Of The Line.   The program sh ould not reward illegal conduct by making participants eligible for citizenship ahead of those who have played by the rules and followed the law.   Instead, program participants must wait their turn at the back of the line. (Bush, 2007)People will never forget September 11th and the terrible loss of life but it was a loss of innocence and security as well. If reforms are not made to improve both national security and immigration policy then all those people will have died for nothing.Many Muslims who have lived in the US either all their lives or for a few years were as shocked and appalled as the rest of the nation and yet they remain under suspicion to the point of being ostracized at times.;;Other ethnic groups are suffering either from imposed rules that limit their activities within the US or by losing the interest of the government regarding their individual interests. Everyone suffers in a tragedy of this magnitude and the trust is harder to extend to others. This is especi ally true for those who are different or have come from another country.I have researched and written this essay using the content analysis method. I chose this method over an ethnographic approach in order to utilize the massive amounts of coverage on this subject. Content analysis is useful because it enables the researcher to get many versions of an issue and form their own opinion of the matter.I believe the ethnographic approach would have been less effective in this case due to the need for personal interviews. Not only would it be difficult to locate enough people but it would lack the information regarding many of the new immigration laws since many people may not be fully informed of them.

Proverty is the state of being poor. I believe tha Essays - Aid

Proverty is the state of being poor. I believe tha Essays - Aid Proverty is the state of being poor. I believe that lack of education is a sufficient cause of poverty. Without education, especially now of days it is very challenging to attain a decent paying job so that one could support their family. In certain communities, specifically urban cities such as Newark New Jersey, my home town, there is a large number of people that fail to graduate from high school, let alone attending college. We can use the method of difference on, lets say 5 people. 2 of them are poor, 1 of them are medium class and the other 2 are rich. The chart will show that education, probably high school is what the poor were missing. Also, we can do a correlational study where we see the affect that their level of education has on the poverty rate. It will most likely be a positive correlation when we notice that the less education people receive, the less money they make, which causes poverty. A positive correlation suggests a casual connection, and after this connect ion is established, a controlled experiment can be performed. The group of people that are controlled can be stripped of their diplomas or educational accomplishments, while another group of people, who are also high school and college graduates keep their diplomas. The experiment will consist of them applying to jobs and seeing which group of people were offered the most job opportunities. Of course we would find that the group with diplomas and credentials will be more successful in doing so. Not all people without high school or college diplomas, are incapable of living comfortably, but the lack of education definitely causes poverty. There are more poor people, who do not have the proper education to work a job that will actually make ends meet.

Fad diet Research Proposal Example | Topics and Well Written Essays - 500 words

Fad diet - Research Proposal Example 2) Recently I have seen most of my friends and cousins discussing this issue. They somehow all seem to believe that these fad diets will magically transform them into some super models which is actually just the illusion shown to us in these fad diet advertisements. My core purpose of this article is to spread awareness among people like them. A. Research gathered so far: I have so far found that these fad diets cause nutritional deficiencies causing the body to suffer. Our body needs the natural nutrients present in the normal healthy diet. Not only this but it also causes certain metabolic problems because for which the chances of gaining weight more then before are heightened. These diets in most cases also lead to muscle loss and thus resulting in an unhealthy body. B. Research that needs to be gathered: Although a sufficient amount research is already present to prove my point and a lot of experienced people are more then willing to share their stories regarding this issue too, but what needs to be researched is how despite so much awareness people still fall in the traps of fad dieting. I will try to research on their various ways these advertisers conceal the truth and make this fad dieting as an attractive thing for people. III. Conclusion: I think that every one needs to ‘think before they act’. Nothing can be more important then health. It is an acceptable fact that a fit and beautiful body is an amazing thing to have but we should instead of using this temporary and artificial methods try to do something more natural and long lasting, like drinking loads of water and controlling the habits of over eating. These fad dieting might show wonderful results at first but sooner or later it turns into a regrettable decision since it is a matter of common sense that no such immediate changes to the body are ever good for

Change Management Research Paper Example | Topics and Well Written Essays - 1500 words

Change Management - Research Paper Example It has its extensive presence in every domain of the society. In the context of modern day business scenario, change is an important part of operational process of the companies irrespective of the industry that they are operating in. In the healthcare sector, with the increased level of business market competition and altering nature of customer demands, change has become quite crucial by a certain degree. However, it cannot be ignored that there exist a proper process of change management, which helps in building a systematic framework and enabling proper implementation of the change proposed (Reiss, 2012). Contextually, this paper will work towards initiating change in a particular healthcare organization, which will comprise analyzing the need for change and the strategies for making that change successful. Identification of Change and Why Identifying the change, which is to be undertaken, is quite vital with regard to build a systematic process for the same. It can be stated tha t the change will be suggested with analyzing the clinical environment of a particular healthcare unit. ... ealthcare unit is observed to be below standards in conducting their certain operational activities in accordance with the norms along with the standards set for the overall industry. Observably, the healthcare unit is seen to be lacking in the practice of hand hygiene. According to the report of CHICA (2013), there are millions of people who often get infected from nosocomial infection due to having deficiency in this particular practice. Hand hygiene, in the healthcare sector provides certain guidelines to both healthcare patients and the professionals in the workplace, so that they mitigate with the rising problems arising from non-adherence to the same (Centers for Disease Control and Prevention, n.d.). In this regard, change such as implementation of Infection Prevention and Control Guidelines will be initiated in the healthcare unit. It provides certain strict guidelines with regard to maintain hand hygiene in the unit to ensure enhancement in the performance of the organizatio n (CHICA, 2013). The healthcare unit is also seen to be lacking in providing quality services to the patients. It has been apparently observed that the healthcare organization possesses the responsibility to serve people with utmost integrity and responsibility. However, in analyzing the particular healthcare unit, it has been noted that the satisfaction level of the customers acquiring services from this unit is quite low, which further is a serious threat for the well being of the patients and the performance of the unit altogether. Hence, in this regard, proper implementation of NAHQ based Code of Ethics and Standards of Practice will be initiated as a change in the operation of the healthcare unit, further making sure that the healthcare unit work totally in compliance with the

Case study - knowledge management strategy Essay - 1

Case study - knowledge management strategy - Essay Example MOTO is a large car manufacturer and has underscored to streamline its operations to be environmentally user friendly. Thus, the objective of this proposal is to put forward the strategies pertaining to the knowledge management at MOTO. The strategies proposed would help the company and its employees to have a participatory approach in ensuring proper generation, processing, storage and disposal of knowledge. The strategy has been carefully formulated in relation to the objectives and the vision of the company. The key role of the proposed plan is to utilize and integrate the raw information from different spheres of the organization to aid its vision and key emphasis is on sustainable environmental management by MOTO. The raw information on environmental strategies from the staff comprising of different nationalities would be collected and scientifically analyzed using the proposed knowledge management system. The proposal also covers the peculiar measures to be taken so that the knowledge is stored and retrieved as per the requirements of the policy to be formulated. The market performance of the company, staff participation, their consensus, cost factor, time factor and the conceptual adherence with the key policies of the company are other key factors which have to be taken into consideration during the implementation process. The company’s responsibility towards the environment and the society is well documented and its mission would help shape the formulation process of the environmental policy. The technologies recommended for knowledge management within the environment of MOTO is thus environmental friendly and community oriented. Latest innovations in the knowledge management systems which uphold these values have been carefully selected. To formulate the strategy for the change process, it is important

Impact of Employees Satisfaction on Customer Satisfaction

Impact of Employees Satisfaction on Customer Satisfaction Table of ContentsAbstract This research paper determines the impact of Employees Satisfaction on Customer Satisfaction. This study is based on the Standard Chartered Bank of Pakistan. In this study, the data has been collected from two different questionnaires one is for Employees perspective and other is for Customers perspective. This research has been conducted in Karachi. The target population for this research is the Employee and Customer of Standard Chartered Bank. A sample size of 100 respondents of each type from various locations of Karachi which are Gulshan-e-Iqbal, Gulberg, F.B.Area, D.H.A, and S.I.T.E are collected. Chi-Square test has been used to test the hypothesis at significance level of 95%. Finally, I find through analysis that Employee Satisfaction is a Key factor for the Customer Satisfaction. It has a significant Impact on Customer Satisfaction. Key Words: Employee Satisfaction, Customer Satisfaction. Introduction Private Banks are playing pivotal role in mobilizing nations savings. These banks have become the mainstream banking institutions in the country mainly, because of; public sector banks are not playing effective role due to obsolete technology and old dated infrastructure. These banks usually use traditional banking practices which are not suitable in this era of globalization led to the establishment of a handful of private banks. These banks are also failed to meet the service expectations of general public due to their inefficient operation including administrative delay, traditional technology, slow processing of transactions etc. This is one of the main reasons behind the flourish of the Private Banks numbers within a short period of time which increase competition. Consequently, banks have taken steps to attract customers and adopted a service orientation with a focus on developing customer-employee relationship. It is a logical approach since an overwhelmingly large proportion of bank customers in Pakistan prefer face to face banking. Taking necessary initiatives to improve the relationship between front line employees of the bank and its customers is of utmost importance in gaining a competitive advantage. Moreover, any new offering from one bank is quickly imitated by other competing banks. In such situation, customer-employee relationships could be used as an important tool for making them distinct from others. To understand how relationships are formed, need an insight into the factors that contribute to customer satisfaction. Many companies demonstrate a very narrow view of these factors assuming that if they get their core product right and deliver it quickly and conveniently, the customer will be satisfied. As leading customer satisfaction and customer loyalty research suppliers, researcher recognize that the drivers behind customer attitudes and opinions are much more complex than that. Customer satisfaction is a mental state which results from the customers comparison of a) expectations prior to a purchase with b) performance perceptions after a purchase. Previous studies shows that Satisfied Employees are more productive, innovative, committed and loyal, which in turn leads to customer satisfaction, which means that employee satisfaction plays a strong, central role in predicting profitability and organizational effectiveness. Employee satisfaction is significantly related to service quality and to customer satisfaction, while the later in turn influences firm profitability. Many firms have enthusiastically applied the operation-centric approach and demonstrated that it is an effective means for improving organizational efficiency. Nevertheless, the impact of human resources on operational systems has often been overlooked. The importance of employee attitudes, such as job satisfaction, employee loyalty, and organizational commitment, and their impacts on operational performance have largely been neglected in the extant OM literature (Boudreau, 2004). However, this study helps to understand the employees satisfaction play any role or not on customer satisfaction in Private Banks in Pakistan. This study is based on bank Standard Chartered, operating their business in whole country. This is conventional (interest based) Bank. This research conduct in Karachi city, thats why all the branches for research are in Karachi. These banks are located in different area of Karachi. Standard Chartered Bank Limited Standard Chartered is the largest and fastest growing International Bank in Pakistan. The Bank has been operating in Pakistan since 1863 when it first established its operations in Karachi. Standard Chartered now employees over 4,000 people and has a branch network of 162 branches across 41 cities in the country. Standard Charterers core businesses in Pakistan are in Consumer Banking and Wholesale Banking. Problem Statement There are significant benefits to be realized from trying to improve an organizations service/quality. And thats why managers devote so much time and money to training programs that instruct employees on the specifics of dealing with customers. What these managers dont understand, however, is that such attempts are largely cosmetic. Real improvements in customer service start with providing superior service and support to the employees themselves which manager of most companies doesnt realize. That is the big problem in Pakistan. So the problem statement is: that it is impossible to maintain a loyal customer base without a base of loyal employees. Research Objectives As mentioned in the problem statement, it is impossible to maintain a loyal customer base without a base of loyal employees. Hence the main objective of this study is to find the relationship of employee and customers either satisfy employee impact or not on customer satisfaction. Scope of study This research will identify importance of Employee Satisfaction. The research in this area is very important because there is no trend to satisfy the employee, and to satisfy customer employer offer type of packages and services. If employer realize that for customer satisfaction they must need to satisfy there employee first they may get more profit, A study at Sears Roebuck Co. showed that a five-point improvement in employee attitudes led to a 1.3 rise in customer satisfaction which, in turn, generated a 0.5 increase in revenues. This study is not limited to the banking industry; it helps all the private and public sector organizations. The scope of study is not very large due to the shortage of time. I selected Karachi because it has huge population. And people belong to every part of Pakistan found in Karachi. And I can find every class of people in Karachi. I cover different areas of Karachi like, Gulshan-e-iqbal, Gulberg, F.B. Area, D.H.A and S.I.T.E. Limitations of the Study Some of the respondents refused to fill the questionnaires. The responses may vary as some people did not want to come up with real answers. Difficult to gather primary data as some of the respondents is not taking questionnaire seriously The people were busy in their own work so they might not have given actual responses. Limitation of time. The survey is conducted only in few areas of Karachi; hence the results may vary in other parts of the cities. Small sample size. And like any other research the limitation of personal bias of respondents limits the scope of the study. The findings are based on the survey conducted in the month of June and July; the results may not vary on the basis of months because the study is based on the behavior like satisfaction. Operational Definitions Employee Satisfaction Employee Satisfaction can be defined as how Employee is happy on his work place which can be shown by his Loyalty and Commitment towards their organization. Customer Satisfaction Customer Satisfaction can be defined as how Customer is happy or agree to purchase the product and Services again, shown by his Loyalty and Commitment towards the Product and Services offered by the Organization. Literature Review Employee Satisfaction is crucial for any bank for its strong impact on customer perceptions of service quality and satisfaction. Dell (1991) illustrated customer-employee relationship as a state of customers overall good feelings when they interact with sellers. Previous studies (Garbarino and Johnson, 1999, Johnson et. al. 2008, Levesque, 1996) suggest two types of customer satisfaction. Overall satisfaction, comes from multiple experiences or encounters with the firm (Bitner and Hubbert, 1994) whereas, encounter satisfaction will result from the evaluation of a single, discrete interaction. Bank customers measure their satisfaction based on a series of encounters or ongoing relationship experiences with the banks employees. This corroborates (Storbacka et al, 1994) who argued that customers experiences gathered from all service encounters influence their overall satisfaction. However, customer-employee interaction is more vital in some countries (e.g., the Netherlands, Italy, and K enya) than in other parts of the world where people do not like to be involved in personal interactions (Gremler and Gwinner, 2000). In Pakistan, as personal relationships hold more influence on customers, it may be assumed that customer-employee relationships have stronger impact on customers mind for their satisfaction than those countries where personal relationship is not an important factor. Employees can derive satisfaction from their jobs by meeting or exceeding the emotional wants and needs they expect from their work. Therefore, Managers that can recognize this and understand the many different aspects that are involved in employee satisfaction will be successful at achieving the link between employee satisfaction, customer retention and added profitability. A substantial body of research confirms the positive association between employee and customer satisfaction (Bernhardt et al., 2000; Harter et al., 2002; Koys, 2001; Ryan et al.,1996; Tornow and Wiley, 1991). A common characteristic of all previous research is that present available dyadic studies have mainly focused on service employees who are in direct and intense customer contact, such as salespeople (Homburg and Stock, 2004, 2005), financial service consultants (Ryan et al.,1996), or service personnel from a restaurant chain (Koys, 2001). The concept of emotional contagion has been used in marketing research to explain the link between employee job satisfaction and customer satisfaction (Homburg and Stock, 2004; Pugh, 2001;Verbeke, 1997). According to this theory, customers catch certain emotional states of customer-contact employees which are associated with the employees job satisfaction. As an example (provided by Homburg and Stock, 2004), the level of experienced job stress is negatively correlated to the employees job satisfaction. Thus, a highly dissatisfied employee will (unconsciously) exhibit a high level of emotional tension expressed through facial expressions, vocalization, and other observable behaviors. That tension will be felt by the customer and consequently will affect the customers satisfaction via the process of emotional contagion (Wild et al.,2001). This will create cognitive tension for the customer as well, which in turn reduces the customers satisfaction-level. Employees create value for their organizations through the profitable relationships they create with the organizations customers. As the research has shown, loyal customers are profitable customers and loyal customers have an emotional connection with the organization, most often because of the employees at the organization. In order for employee value creation to even be a consideration, the employee must be satisfied with his or her employment situation. Satisfied and loyal employees deliver better customer service, make fewer mistakes, and maintain an emotional connection to the organization for which they work. A series of service encounters between an employee and a customer will lead to a productive and profitable relationship only if the employee is able to achieve consistently high quality in the encounter (Heskett, Sasser, and Schlessinger 1997). Research conducted on Call Centre employees and Customer shows that the private and public call centers employee and customer relationship link to be either positively or negatively correlated. Meaning that call centers that have high employee satisfaction also have high customer satisfaction and call centers with low employee satisfaction also have low customer satisfaction. Therefore, SQM is of the strong opinion that employee satisfaction impacts customer satisfaction for both the public and private sectors. Furthermore, SQM has demonstrated that a 1% increase in employee satisfaction represents approximately a 2% improvement increase in customer satisfaction. (Mike, 2005). Many times organizations assume that customers will become satisfied if prices and costs are simply lowered. However, much research has indicated that customers are willing to pay more for service and convenience. Employees create value for their organizations through the profitable relationships they create with the organizations customers. As the research has shown, loyal customers are profitable customers and loyal customers have an emotional connection with the organization, most often because of the employees at the organization. (Anthony, 2007). Methodology Target population and Sources of data: The target population in this study includes (i) front line employees and key personnel working in the customer service department of the different branches SCB located in Karachi and (ii) customers having account of any type in these banks. Primary data will be collected through two separate surveys. A questionnaire containing both structured and unstructured questions will be developed and administered through e-mail to randomly selected sample elements from the target population (i) above. A second survey would be conducted on a sample of 100 randomly selected customers of these banks from the target population (ii) above. Necessary secondary data such as annual reports, websites, newspaper reports and various other published works will also be collected from relevant sources. Hypothesis The following hypothesis was developed: Ho: Employees Satisfaction has a significant impact on Customer Satisfaction. Sample size The sample is based on employees and customers of Standard Chartered bank. And the size is 100 respondents of each type. How to collect data To collect data method of questionnaire based survey is conducted and the question is about the loyalty and commitment of employees and customers behaviors towards the bank. Statistical Techniques The SPSS software has help us in the solution of research calculation. Chi-Square test has been used to test the hypothesis at significance level of 95%. Analysis and Findings The measurement factors of Employee according to the questionnaire are Job Security, Working Condition, Compensation Packages, Team Leaders, Communication level in Bank with peers and seniors, Customer services providing by the them and Training and Development from the Bank, this factors measure on the scale of satisfaction and the end result which comes in the over all satisfaction level of Employees are shown in the table 1: Table 1 Satisfaction Level Of Employee Frequency Percent Valid Percent Cumulative Percent Valid Satisfied 59 59.0 59.0 59.0 Neutral 11 11.0 11.0 70.0 Dissatisfied 30 30.0 30.0 100.0 Total 100 100.0 100.0 59 % of employees are satisfied by these all factors, 11% of the Employees are neither satisfied nor dissatisfied and 30% employees are Dissatisfied from these factors. Observation Compensation Packages is the main reasons of Dissatisfaction, and some of them are not satisfied with their Team Leaders. Similarly the measurement factors of Customers, according to the questionnaire are Responsiveness from the front desk Employees, Products and Service Quality, Delivery of Services, Competitiveness and Technical Support from the Bank Employees, these factors also measure on the scale of satisfaction and the end result which comes in the over all satisfaction level of Customer are shown in the table 2: Table 2 Satisfaction Level Of Customer Frequency Percent Valid Percent Cumulative Percent Valid Satisfied 42 42.0 42.0 42.0 Neutral 19 19.0 19.0 61.0 Dissatisfied 39 39.0 39.0 100.0 Total 100 100.0 100.0 42% Customers are Satisfied with the Banks overall Services, 19% of Customers are neither Satisfied nor Dissatisfied and Finally 39 % Customers are Dissatisfied. Observation shows that this ratio of Dissatisfaction is Because of Product and Service Quality and Delivery of Services. Table 3 Satisfaction Level Of Customer * Satisfaction Level Of Employee Cross-tabulation Count Satisfaction Level Of Employee Total Satisfied Neutral Dissatisfied Satisfaction Level Of Customer Satisfied 44 1 6 42 Neutral 5 3 6 19 Dissatisfied 10 7 18 39 Total 59 11 30 100 The Table 3 shows the overall satisfaction of Employee and Customer, 42% employee Satisfaction leads to the 59% satisfaction Of Customers, 19% neutral employee does not effect significantly and Finally 39% Dissatisfied Employees leads to the 30% Customer Dissatisfaction. table 4 Chi-Square Tests Value df Asymp. Sig. (2-sided) Pearson Chi-Square 19.683a 4 .001 Likelihood Ratio 21.158 4 .000 Linear-by-Linear Association 15.674 1 .000 N of Valid Cases 100 The above table 4 gives the test results for the chi-square test for independence. The first row labeled Pearson Chi-Square shows that the value of à Ã¢â‚¬ ¡2 is 19.6837 and the degree of freedom is 4. The two-tailed p-value is shown as 0.001, which is less than 0.05, so our hypothesis is accepted and we conclude that there is significant impact of Employees Satisfaction on Customer Satisfaction. Conclusion Keeping in view the results discussed above it can be safely concluded that there is positive association between the Employee satisfaction and Customer Satisfaction. On the basis of results generated by using SPSS software (17th version) and the test applied on it is chi-square, it is found that Satisfied Employees either front desk or not has a significant impact on Customer Satisfaction. If Employee is Satisfied with the Job, He/she would be loyal, and committed with the bank and in the result they are providing good services to their valuable Customers as they perceived, and finally Customer is Satisfied. Recommendations and Direction for further Research On the basis of the analysis I recommend that the researcher can be conducted in every field and specially in government sector so that we can find out the reasons of dissatisfaction of customer in this sector similarly the large number of respondent will gives the accurate finding where as the area of this research is very limited based on one city and one bank. Following this line of thought, I also suggest that researchers examine the relationship between employee satisfaction and companys profitability. For instance, is employee satisfaction a necessary condition for Companys Profitability?

Considerations When You Buy an Existing Web Site :: Sell Websites Buy Websites

Considerations When You Buy an Existing Web Site Reprinted with permission of VotanWeb.com Almost everyone in the business of selling new websites offer impressive presentations projecting future sales and growth, but it's really just an educated guess about what may happen with any particular website in a given market niche. When all is said and done, all projected revenue and earnings on a new website are, to a certain extent, just hanging on a hope and a prayer. If you want to greatly improve your chances of success on the internet then should buy an existing website. A website that's already established and successful will allow you to get on the internet quickly while already having a track record of success. It just makes sense that your chances for success will be much greater. While it is not always easy to locate successful websites that the owners are willing to sell, there are still plenty of them around. The best way to find one is to use the services of an established website marketplace. We developed VotanWeb as the ideal platform to allow website owners to present their websites to the public. It is also the perfect tool for anyone with an interest in purchasing established turn-key websites. What is your perception of a "turn-key" website? Do you believe that if you purchase a turn-key website then you can just sit back and let the money roll in? Remember, although the table has been set by the current website owner, the website still requires your input and management to ensure it is a success. Buying an existing website does have some advantages, but it is by no means a guarantee of success. The website developer may have already done demographic and marketing studies evaluating the existing customer base, profile of website traffic, etc. Of course, the website seller cannot guarantee your success nor will they guarantee any projected revenues or profits. Probably the most attractive feature of buying an existing website from the buyer's point of view is that you can investigate any existing website much easier than you can research an idea for a non-existing website. The reason for this is because you will be able to research the existing website as well as other websites in the same or similar markets. You can also communicate with the current website owner and they will be a wealth of information for you. Considerations When You Buy an Existing Web Site :: Sell Websites Buy Websites Considerations When You Buy an Existing Web Site Reprinted with permission of VotanWeb.com Almost everyone in the business of selling new websites offer impressive presentations projecting future sales and growth, but it's really just an educated guess about what may happen with any particular website in a given market niche. When all is said and done, all projected revenue and earnings on a new website are, to a certain extent, just hanging on a hope and a prayer. If you want to greatly improve your chances of success on the internet then should buy an existing website. A website that's already established and successful will allow you to get on the internet quickly while already having a track record of success. It just makes sense that your chances for success will be much greater. While it is not always easy to locate successful websites that the owners are willing to sell, there are still plenty of them around. The best way to find one is to use the services of an established website marketplace. We developed VotanWeb as the ideal platform to allow website owners to present their websites to the public. It is also the perfect tool for anyone with an interest in purchasing established turn-key websites. What is your perception of a "turn-key" website? Do you believe that if you purchase a turn-key website then you can just sit back and let the money roll in? Remember, although the table has been set by the current website owner, the website still requires your input and management to ensure it is a success. Buying an existing website does have some advantages, but it is by no means a guarantee of success. The website developer may have already done demographic and marketing studies evaluating the existing customer base, profile of website traffic, etc. Of course, the website seller cannot guarantee your success nor will they guarantee any projected revenues or profits. Probably the most attractive feature of buying an existing website from the buyer's point of view is that you can investigate any existing website much easier than you can research an idea for a non-existing website. The reason for this is because you will be able to research the existing website as well as other websites in the same or similar markets. You can also communicate with the current website owner and they will be a wealth of information for you.